Frequently asked questions
Yes. All sessions at The Massage and Wellness Centre are by appointment only. We do not operate as a walk-in service. This allows each client to receive dedicated time and personal attention. All sessions are by appointment only so that we can reserve enough time for a thorough consultation and an unhurried treatment.
Use the 'Check Availability' button on our website to view appointment options and request a suitable time through our secure booking system. You can also send us a WhatsApp message or call the Centre during opening hours on +1 784 493 2424
Where availability allows, same-day appointments may be possible. However, advance booking is strongly recommended, especially during busy periods and tourist seasons. We suggest booking at least a few days in advance for evening and weekend slots. Call us and we will see if we can help.
We offer a range of therapeutic and relaxation massages focused on recovery, muscular tension relief, circulation improvement, and stress reduction. This includes our specialized After-Flight Massage, designed to help ease stiffness, swelling, muscular tension and general discomfort commonly experienced after long journeys.
We are based at Harmony Hall in Saint Vincent and the Grenadines, providing a private appointment-based wellness environment away from the distractions of busy commercial spaces. If you look on the footer of our website, you will see a clickable link with our full address. Using that should open Google Maps and bring you directly to our location.
At present, we would prefer payment made in Eastern Caribbean Dollars (XCD) in cash on the day of your appointment. We can accept other major currencies such as the US Dollar or Euros if you had forgotten to change your currency, but please note you will be charged additional administrative fees if you do so.
We are in the process of arranging for credit and debit card payments and we will post accordingly in due course.
Bearing in mind the type of treatment you have selected, try to avoid wearing tight clothing or restrictive fabrics. Ladies it would be better if you wore a bra that was fastened at the back rather than the front. Both ladies and gents, ensure you are wearing underwear. Shorts and some kind of loose-fitting t-shirt would be suitable as this would allow a full range of movements.
Yes. Your safety is of paramount importance to us, so to keep you safe and to give you the most effective treatment, we need a clear picture of your health and medical history. Your answers help us identify any conditions, medications, or injuries that might change how we work with you. It means that we can avoid techniques that aren’t suitable for you and focus on the areas and goals that matter most. This information is kept confidential as shown in our Privacy Policy and is used only to tailor your care and make sure your session is as safe and beneficial as possible.
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
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Late cancellations (less than 24 hours):
A fee of 50% of the session cost may be charged.
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No-shows (non-attendance without notice):
The full session fee may be charged.
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Lateness:
If you arrive late, your session may be shortened to avoid delaying the next client. The full fee will still apply.
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Prepayment:
Clients with repeated late cancellations or no-shows may be required to prepay future appointments.
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Refunds:
If you prepaid and do not attend, payment may be retained unless adequate notice is given.
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Exceptional circumstances:
We understand that genuine emergencies and exceptional circumstances can occur. In such an event, please contact us as soon as possible so we can discuss your situation.
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Yes. We regularly work with local residents, business travellers, yacht visitors, and holidaymakers seeking professional massage and wellness support during their stay in St. Vincent & The Grenadines
Yes. We offer Exercise, Body Toning and Pilates sessions designed around your individual needs, abilities and goals. Whether you want to improve strength, flexibility, mobility, posture or general fitness, we can help you develop a programme that is both practical and achievable.
Sessions can be adapted for different ages and fitness levels, including people returning to exercise after a period of inactivity. We also offer Pilates sessions, with an emphasis on controlled movement, core strength, balance and flexibility.
Please contact us to discuss what you would like to achieve and which option would be most suitable for you.
Yes. Integrative Counselling support is available where appropriate, supporting both physical wellbeing and mental balance within a structured professional setting
Depending on the booking you have made, together with your therapist/trainer/counsellor you will complete the relevant intake form, to make sure that your time with us is safe and effective. Then your therapist/trainer/counsellor will discuss your goals, explain the treatment plan, and answer any questions before the session begins.
It would be very good if you would arrive 10 to 15 minutes early for your appointment. This allows time to use the restroom, complete check-in forms, and settle in so your session can start on time with you in the right frame of mind.
Appointments are primarily structured for individual care to ensure dedicated attention, but special arrangements may be possible depending on availability
Neither in the traditional sense. We operate as a professional wellness practice focused on therapeutic outcomes, structured recovery, and long-term wellbeing rather than spa-style pampering alone.
Frequency of treatment depends on your needs, goals and budget. Some clients may come twice in a week, once per week or once per fortnight for pain management, while others schedule monthly sessions for general maintenance. Once you have had your first assessment session with your therapist, together you can decide what suits you best.
Some people use the term “Healing Reaction” to describe temporary effects they experience following a massage. These may include mild muscle soreness, tenderness, tiredness or simply feeling different from usual for a short period after treatment.
Massage involves pressure and manipulation of muscles and other soft tissues, so some temporary tenderness or soreness can occur, particularly after deeper or more focused work. Many people experience no discomfort at all and simply feel relaxed afterwards.
These effects should normally be mild and short-lived. Rest, normal hydration and gentle movement may help you feel comfortable afterwards.
Significant pain, swelling, dizziness, weakness, persistent symptoms, or anything that causes you concern should not simply be assumed to be a normal “healing reaction”. Please contact us and, where appropriate, seek advice from a qualified healthcare professional.
If this is your first time to have a massage, it is perfectly understandable that at first you may feel a little uncertain or nervous about a therapist touching your body in such a manner. Rest assured that it is perfectly normal for some people to feel that way. However, because the therapist is a highly experienced professional, they will be doing the best to make you feel as safe and comfortable as possible. You are always in control. If you feel any discomfort - physical or otherwise - please let your therapist know immediately, so they can make the necessary adjustments to allow you to feel at ease.
Yes, we offer gift certificates for specific services or custom amounts - perfect for birthdays, anniversaries, and special occasions.
Generally, we would want written assurance that your medical practitioner had been consulted about your intention to have a massage. In most cases, we would tend to give a massage treatment only after the first trimester. We use safe positioning and techniques, but please let us know how far along you are so we can adapt the session accordingly.
Arrive early to give yourself time and space to relax. You are entering a place unfamiliar to you and it is perfectly natural for you to feel a little uncertain at the start. When you meet your therapist, communicate openly and honestly about what you would like the session to achieve. During the session, the more feedback you give to your therapist, the closer they will be to giving you the best treatment. Sometimes, the emotional release of a first time massage can be quite intense; so do not hesitate to tell your therapist how you are feeling; and if necessary, to take a break from the session. The important thing is to breathe easily and enjoy the experience of your body allowing the therapy to work.
For maximum benefit after travelling, we recommend booking your After-Flight Massage within 24 to 48 hours of your arrival.
Long periods of sitting during a flight can leave you feeling stiff, tense and uncomfortable, particularly through the back, neck, shoulders, hips and legs. Your massage is designed to help ease muscular tension, encourage relaxation and help you feel more comfortable and mobile after your journey.
If you have arrived after a particularly long flight, simply let us know when booking so that we can tailor the session appropriately.
Yes. We are happy to discuss structured wellness support or group Pilates sessions for local organisations. Where appropriate, we can offer a mobile service at the premises of the organisation. Please contact us via WhatsApp for a proposal.
Absolutely. We regularly welcome visitors from the yachting community. We recommend booking in advance to ensure we can accommodate your shore-leave schedule.
We have established relationships with a few trusted independent local taxi companies that offer favourable rates to our clients; but all transport is booked and paid for directly by you. After you book your session with us, you will receive an email requesting some additional information. Simply tick the option indicating that you would like to use one of those taxi companies and we will provide your contact details to the driver. Together you can then arrange your preferred pickup time and payment directly with them.
We are very happy to help you feel as relaxed and comfortable as possible. If bringing your own music and massage medium will help achieve that, please feel free to bring them along.
Yes, but we recommend avoiding a large or heavy meal immediately before your session, particularly before a massage or exercise-based session. Being overly full can make lying down, moving or exercising uncomfortable.
At the same time, there is no need to arrive hungry. A light meal or snack beforehand is perfectly fine, especially if you are likely to feel light-headed or low in energy when you have not eaten.
Allow a little time for your food to settle, stay normally hydrated, and if you have any particular dietary or medical considerations that may affect your session, please let us know beforehand. EA
Good hygiene is always important, but sometimes it's simply not practical or possible to shower before a massage session; especially if you are coming straight from work. Our therapists are very understanding but if having a shower at the Centre before your session would make you feel more comfortable, just let us know before you get here and try to arrive in plenty of time before your session, so as not to eat into your treatment time. EA